Shipping Returns

Freight Cap Zones

Additional Freight Services

• Lift gate for business without delivery dock: +$65
• Lift gate for residential curbside: +$95
• Threshold delivery (to first dry area inside home, no unpacking): +$135
• White Glove delivery (inside main floor, packaging removal): +300
• White Glove assembly (inside main floor, packaging removal): +$450

Certain additional freight services will be invoiced after delivery when they are added to the freight bill by the carrier, such as:

• Limited access areas: for example, streets that require specialized/smaller vehicles, construction sites, churches, schools, etc.
• High-cost surcharge areas: includes, but not limited to, New York metro and adjacent areas like the Hamptons, Los Angeles metro, Chicago Loop Area, Washington, DC metro, etc.
• Islands: for example, Martha's Vineyard, MA; Sanibel, FL; Johns Island, SC; San Juan Island, WA; etc.

Customer-Arranged Shipping: 5% Service Fee

You are welcome to arrange shipping with your own freight company. We charge a 5% handling cost on parcel/LTL shipments to cover the costs of pallets, packing materials, labor, and coordinating 3rd-party shipments. Any damage claims must be filed by you and you are solely responsible. At time of order, specify that you would like to arrange your own shipping. When your order is ready for pick up, we will email you with the pallet/carton count, weights and dimensions. Respond to this email with your BOL.

Returns

Sika Design USA accepts returns initiated up to 30 days from order receipt as confirmed by shipment tracking. Please contact customer service for a Return Merchandise Authorization (RMA).

• All items must be in the original packaging and in resalable condition.
• Shipping charges are non-refundable and customers are responsible for all return shipping costs.
• Items damaged in return transit due to improper packaging will not be refunded.
• A 20% restocking fee applies to all returns.
• Returns require prior authorization.